Refund policy

14-Day Return Policy

We accept return requests within 14 days of the date your order is delivered.

Return eligibility

To be eligible for a return, your item must be:

Unworn, unused, and unwashed
Free from pet hair, odors, stains, or damage
Returned with any original tags and packaging
Accompanied by your order number or other proof of purchase

For hygiene reasons, items that show signs of wear or use cannot be accepted.

How to request a return

Email service@elmarune.com with your order number, the item you would like to return, and the reason for your request.

If your return is approved, we will provide return instructions and the appropriate return address. Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Return shipping

For returns due to a change of mind, an incorrect size selection, or personal preference, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible and include clear photos of the item and packaging. After reviewing the issue, we will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

Exchanges

If you need a different size, contact us at service@elmarune.com. The quickest option may be to return the original item and place a new order after your return has been approved.

Non-returnable items

We cannot accept returns for:

Items that have been worn, washed, altered, or damaged after delivery
Items with pet hair, odors, stains, or missing original tags
Personalized or custom-made items
Gift cards
Items clearly marked as final sale at the time of purchase

Cancellations

Cancellation requests may be submitted before an order has been fulfilled. We will do our best to accommodate your request, but cancellation cannot be guaranteed once processing has begun. If the order has already shipped, the standard return process will apply.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact service@elmarune.com.

Nothing in this policy limits any consumer rights that cannot be waived under applicable law.