Shipping policy

Shipping Policy

Shipping destinations

ELMARUNE ships to the destinations currently available at checkout. If your location cannot be selected during checkout, we are unable to ship to that destination at this time.

Order processing

Orders are processed on business days, excluding weekends and public holidays. After an order has entered fulfillment, changes or cancellations may no longer be possible.

If you need to update your shipping address or request a cancellation, contact service@elmarune.com as soon as possible. We cannot guarantee changes after processing has begun.

Shipping rates

Available shipping methods and any applicable shipping charges are displayed at checkout before payment. Shipping fees, if charged, are non-refundable unless an order is incorrect, damaged, or otherwise affected by an error on our part.

Delivery estimates

Any delivery window shown at checkout or in an order confirmation is an estimate, not a guaranteed delivery date. Delivery may be affected by carrier operations, severe weather, public holidays, customs processing, or other circumstances outside our reasonable control.

Tracking

When tracking is available, tracking details will be sent to the email address provided with the order. Tracking information may require additional time to update after the carrier receives the shipment.

Orders containing multiple items may arrive in separate packages.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. ELMARUNE is not responsible for delays, failed delivery, or additional shipping costs caused by an incomplete or incorrect address supplied by the customer.

If a package is returned to us because of an incorrect address or unsuccessful delivery, contact us for assistance. Additional shipping charges may apply if reshipment is requested.

Delayed or missing packages

If your tracking information has not updated for an extended period, or your package has not arrived after the estimated delivery window, contact service@elmarune.com with your order number.

If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location and contact the carrier. We will assist where reasonably possible, but carrier investigations and final outcomes are subject to the carrier’s procedures.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, contact service@elmarune.com as soon as possible. Include your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate solution.

International duties and taxes

For international orders, customs duties, import taxes, or related fees may apply unless they were collected at checkout. These charges are determined by the destination country and are the customer’s responsibility.